Questions to Ask When Making a Reservation
- How may I help you?
- what is the exact date of your arrival
- How many nights will you stay?
- How many people is the reservation for?
- What type of room would you like?
- Can I have your full name please?
- How do you spell your last name?
- Will you pay with visa or Mastercard?
- What’s your credit card Number?
- What’s your phone number?
Hotel Reservation Dialogues
R: Good morning. Welcome to the Westin Hotel
C: Hi, Good morning. I’d like to make a reservation for this weekend. Do you have any vacancies?
R: Yes sir, we have several rooms available And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: For two people
R: And would you like a single rooom?
C: yes, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: Sure What’s the rate for the room?
R: Your room is $400 per night, Now what name will the reservation be listed under?
C: Jack Johnson
R: Could you spell your last name for me, please?
C: Sure. J-O-H-N-S-O-N
R: Could you tell me your telephone number?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I’ll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Jack Johnson
R: Alright, Mr. Johnson, your reservation has been made
C: Great, thank you so much.
R: My pleasure. Have a nice day.
Hotel Clerk: Hello. Holiday Inn. May I help you?
Man: Yes, I’d like to make a reservation for two on September 21st.
Hotel Clerk: we have one suite available,
Man: How much is that?
Hotel Clerk: It’s only $200 dollars
Man: Okay, that’ll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Ash Simpson.
Hotel Clerk: How do you spell your last name, Mr. Simpons?
Hotel Clerk: Okay, Mr. Simpson, we look forward to seeing you
Man: Okay. Goodbye.