People tend to make the most out of their days off. One of the uses that some people do of their spare time is visiting hotels and resorts.
People usually check reviews in sites like tripadvisor or yelp to make a choice.
Once they have made a choice, they call the hotel to make a reservation and they are asked questions to register their information in their booking system.
Additional to that you can make other questions that you might have to the receptionist.
In this post you will find questions that are usually asked when people are making a reservation and two hotel reservation dialogues.
I hope you find this information useful.
Table of Contents
Questions to Ask When Making a Reservation
There are different questions that you can ask and make during a hotel reservation.
Sometimes there is a small variations in the questions asked or answers given but the essence of a hotel reservation remains the same.
These are some of the questions that you will find in hotel reservation dialogues and some of the possible answers.
Practice these questions with a partner before attempting to make a full hotel reservation conversation.
Questions that are usually made by a receptionist.
The questions are presented in no particular order.
- How may I help you?
- I would like to make a reservation
- what is the exact date of your arrival?
- I will arrive there on September 2nd
- How many nights will you stay?
- We will stay three days and two nights
- How many people is the reservation for?
- The reservation is for 3 people
- What type of room would you like?
- We would like a double room
- Can I have your full name please?
- My full name is Ryan Albert Shoemaker
- How do you spell your last name?
- It’s S-H-O-E-M-A-K-E-R
- Will you pay with visa or Mastercard?
- I will pay with visa
- What’s your credit card Number?
- My credit card number is 4523-4561-1234-7894
- What’s your phone number?
- My phone number is 4561-3698
These are question that the potential guest or caller can ask:
- Does the hotel room have air conditioning?
- Yes, they do
- Does the reservation include breakfast and lunch?
- The reservation includes only breakfast
Hotel Reservation Dialogues
These are two Hotel Reservation dialogues that can help you create your own.
Hotel Reservation Dialogue #1
R: Good morning. Welcome to the Westin Hotel
C: Hi, Good morning. I’d like to make a reservation for this weekend. Do you have any vacancies?
R: Yes sir, we have several rooms available And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: For two people
R: And would you like a single rooom?
C: yes, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: Sure What’s the rate for the room?
R: Your room is $400 per night, Now what name will the reservation be listed under?
C: Jack Johnson
R: Could you spell your last name for me, please?
C: Sure. J-O-H-N-S-O-N
R: Could you tell me your telephone number?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I’ll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Jack Johnson
R: Alright, Mr. Johnson, your reservation has been made
C: Great, thank you so much.
R: My pleasure. Have a nice day.
Hotel Reservation Dialogue #2
Hotel Clerk: Hello. Holiday Inn. May I help you?
Man: Yes, I’d like to make a reservation for two on September 21st.
Hotel Clerk: we have one suite available,
Man: How much is that?
Hotel Clerk: It’s only $200 dollars
Man: Okay, that’ll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Ash Simpson.
Hotel Clerk: How do you spell your last name, Mr. Simpons?
Hotel Clerk: Okay, Mr. Simpson, we look forward to seeing you
Man: Okay. Goodbye.
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