How to Make Complaints in English

Make Complaints in English

These are some of the most common expressions to make complaints in English

General Expressions to Make Complaints

  • I am sorry to say this but…
  • I understand it is not your fault but…
  • I want to complain about…
  • I am sorry to bother you but…
  • I am not satisfied with…
  • I hate to tell you this
  • Excuse me, I wonder if you can help me
  • Can you help me with this?
  • I am angry about…
  • Perhaps there was a misunderstanding but …
  • I’m sorry to say this but I am really quite upset…
  • There appears to be a problem here …
  • There appears to be something wrong with…
  • I’m afraid I’ve got a complaint about…
  • I’m sorry but I’d like to make a complaint about …
  •  How can we fix this?
  • Could you help me with …?
  • I am afraid there is a problem…
  • I’m really not happy…
  • There is a slight problem with…

Ways to Make a Complaint in a Restaurant

There are several reasons why you should make a complaint in a restaurants, those reasons could be dirty cutlery, cold food, uncooked food, long waiting time and a bad service.

  • I am sorry to bother you but the food is cold
  • I’m sorry, but this isn’t what I ordered
  • Sorry, but I think I got the wrong order
  • I am sorry to have to say this but  the food is overcooked
  • I  have a problem with my dish, the meat is raw
  • I would like to speak to the manager
  • I am not happy at all with this service

Ways to Make a Complaint in a Hotel

  • Excuse me, but there’s a problem with the air conditioning in my room” 
  • Sorry to bother you, but I think there’s something wrong with the toilet in my room
  • I’m afraid I have to make a complaint. I can’t find the jewelry I left on my hotel room.
  • I’m sorry to bother you, but my hotel room is a little cold
  • There seems to be a mistake on my billing statement

Ways to Make a Complaint in a Shop

There are many reasons why you would like to make a complaint in a shop. The three main reasons are:

  • You bought a faulty product
  • The customer service is poort
  • There was an error in the price

Common expressions to make a complaint in a shop

  • I would like to lodge a complaint
  • I want  a refund
  • I would like a refund

Accepting a Complaint

  1. I am sorry but this won’t never happen again
  2. I am sorry but this will never happen again
  3. I am really sorry
  4. I just don’t know what to say but
  5. I don’t know what to say about this sir

Rejecting a Complaint

  • Sorry, there is nothing we can do about it.
  • Sorry but it’s not our fault.
  • I’m afraid there isn’t much we can do about it.
  • We are sorry but that’s the right price

Signalling that you disagree

Well signals that you understand what someone is saying or asking you, but you have a different opinion or something unexpected to say

  • Well, I don’t think it isn’t fair to pay for food which was undercooked
  • Well, I have to wait almost an hour  for two dishes, I think that fact speaks about how bad the service is

Actually shows that you have a different point of view from the person you are speaking

  • Actually we never receive the desserts you are charging us
  • Actually we never ordered the wine 

5 useful expressions to complain in English politely