How to Make Complaints in English

How to Make Complaints in English

Make Complaints in English

These are some of the most common expressions to make complaints in English

General Expressions to Make Complaints

  • I am sorry to say this but…
  • I understand it is not your fault but…
  • I want to complain about…
  • I am sorry to bother you but…
  • I am not satisfied with…
  • I hate to tell you this
  • Excuse me, I wonder if you can help me
  • Can you help me with this?
  • I am angry about…
  • Perhaps there was a misunderstanding but …
  • I’m sorry to say this but I am really quite upset…
  • There appears to be a problem here …
  • There appears to be something wrong with…
  • I’m afraid I’ve got a complaint about…
  • I’m sorry but I’d like to make a complaint about …
  •  How can we fix this?
  • Could you help me with …?
  • I am afraid there is a problem…
  • I’m really not happy…
  • There is a slight problem with…

Ways to Make a Complaint in a Restaurant

There are several reasons why you should make a complaint in a restaurants, those reasons could be dirty cutlery, cold food, uncooked food, long waiting time and a bad service.

  • I am sorry to bother you but the food is cold
  • I’m sorry, but this isn’t what I ordered
  • Sorry, but I think I got the wrong order
  • I am sorry to have to say this but  the food is overcooked
  • I  have a problem with my dish, the meat is raw
  • I would like to speak to the manager
  • I am not happy at all with this service

Ways to Make a Complaint in a Hotel

  • Excuse me, but there’s a problem with the air conditioning in my room” 
  • Sorry to bother you, but I think there’s something wrong with the toilet in my room
  • I’m afraid I have to make a complaint. I can’t find the jewelry I left on my hotel room.
  • I’m sorry to bother you, but my hotel room is a little cold
  • There seems to be a mistake on my billing statement

Ways to Make a Complaint in a Shop

There are many reasons why you would like to make a complaint in a shop. The three main reasons are:

  • You bought a faulty product
  • The customer service is poort
  • There was an error in the price

Common expressions to make a complaint in a shop

  • I would like to lodge a complaint
  • I want  a refund
  • I would like a refund

Accepting a Complaint

  1. I am sorry but this won’t never happen again
  2. I am sorry but this will never happen again
  3. I am really sorry
  4. I just don’t know what to say but
  5. I don’t know what to say about this sir

Rejecting a Complaint

  • Sorry, there is nothing we can do about it.
  • Sorry but it’s not our fault.
  • I’m afraid there isn’t much we can do about it.
  • We are sorry but that’s the right price

Signalling that you disagree

Well signals that you understand what someone is saying or asking you, but you have a different opinion or something unexpected to say

  • Well, I don’t think it isn’t fair to pay for food which was undercooked
  • Well, I have to wait almost an hour  for two dishes, I think that fact speaks about how bad the service is

Actually shows that you have a different point of view from the person you are speaking

  • Actually we never receive the desserts you are charging us
  • Actually we never ordered the wine 

5 useful expressions to complain in English politely

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