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Lessons: Phone Conversations in English

Lessons: Phone Conversations in English

Phone Conversations in English

Phone Conversations in English

Ways to Introduce yourself on the Telephone

  1. This is James.
  2. Hello, James Speaking
  3. Thanks for Calling Marriot Hotels, My name is Maria, How can I help you?
  4. This is Jennifer Smith speaking.
  5. Good morning, Westin Hotels. How may I help you?

How to Ask who is Calling?

  1. Excuse me, who is this?
  2. May I ask who is calling, please?

Asking for Someone

  1. Can I have extension 321? 
  2. I’d like to speak to Elizabeth
  3. Could I speak to James?
  4. Is Jack in the office today?
  5. Is Peter there with you?
  6. Hello, is Laura There?
  7. Can I speak to Francis please?
  8. Could you put me through Mr. Campos?
  9. Can I speak to Someone in Human Resources?

Person Needed is not Available

  1. I am afraid she isn’t in the office at the moment 
  2. She is in a meeting, would you like to call her back later? 
  3. He is away for a  few days , would you like to leave her a message?
  4. I am afraid, he is out of the office this week.
  5. You can contact her on  her mobile, her number is 6785-9832.
  6. She is not here, why don’t you try a again in a couple of hours? 
  7. She is not in her office, she will be back by 4 o’ clock

Requests 

  1. I’d lieke to speak somebody about… 
  2. Can i have some information about…?

Wrong Number

  1. I am sorry  I must have the wrong number 
  2. Oh, isn’t this Marriot Hotels? 
  3. Sorry to have bothered you 
  4. I’ve got the wrong number 
  5. I am afraid there is nobody with that name here 
  6. I am so sorry, I must have dialed the wrong number

Phone Conversation Example

Good morning. Nathan Smith speaking. How can I Help you?
Good morning. This is Mike. I would like to speak to Mr. Brown.
Oh, sorry. Mr. Brown is not here at the moment
Can you tell me when he will be in?
Why don’t you try callling again in a couple of hours?
Alright, I will call again later then. Thank you.
You’re welcome. Bye.
Bye.
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