In this lesson, you will find tasks that will help you learn how to make complaints about products in English
Let’s get started
Schema Activation: Synonyms (20 Mins)
Task1A
Match Synonyms
Instructions
- Click on a word to select it.
- Click on another word to find its matching pair.
- If the words match, they will disappear.
- If the words do not match, they will be added back to the game.
- Clicking the wrong pair 3 times triggers a reset automatically
Task1B
Practice with a partner
Instructions
- Tell your partner a word
- Let him or her tell you the synonym
Pre-Task #1: Types of Complaints (20 Mins)
Task2A
Learn about the different types of product complaints
| A | Incompatibility |
| B | Shipping Delays or Issues |
| C | Incorrect Product |
| D | Damaged Product |
| E | Poor Quality |
Task2B
Practice with a partner
- Read a sentence to your partner
- Let him or her figure out the category
Pre-Task #2:
Task3A
Time for some listening
Recording
Exercise
Pre-Task #3:
Task4A
Time for a bit of speaking
Instructions:
- Make pairs.
- Choose one of the problems outlined on the previous listening task.
- Create a conversation in which one of you is the agent and the other one is the customer
Follow this structure
| A | Greeting and Introduction |
| B | Greeting and Introduction |
| A | Offering Help |
| B | Explaining the problem |
| A | Gathering info |
| B | Providing info |
| A | Providing a solution |
| B | Agreeing on a solution |
| A | Ending Politely |
| B | Ending Politely |
The dialogue will be presented after the break
Break (30 Mins)
Task5A
Take some time off and be back on time
Short Test (60 Mins)
Task6A
Time to test what you know
