CONTENTS AND LANGUAGE
- May I help you? What can I do for you?
- I’d like to book two seats for the theatre.
- I want to book a table for two.
- How much is _____?
- I need a single/ double room.
- What’s your name? What’s your credit card number?
- How long are you planning to stay?
- Where is it located? It’s in….
FUNCTIONS
- Asking for and giving information.
- Asking for clarification.
- Making basic exchanges.
- Filling in forms and charts.
VALUES AND ATTITUDES
- Love for others
- Self- esteem when performing for a job.
- Politeness interacting with others.
- Creativity towards the topic learned.
- Responsibility in every action taken.
- Awareness of cultural differences.
CULTURE
- Different ways people book in Costa Rica and other English speaking countries.
READING
Objective:
Scanning and skimming information.
Pre-reading:
Teacher shows a presentation in which vocabulary related to booking by phone is introduced. Pronunciation is reviewed using the cambridge online dictionary
During-reading:
Task #1: Students are going to have a list of expressions that are used to book by phone and they are gonna classify them
Task#2: Students are gonna read three conversations and identify if the phrases previously taught are present in the dialogue
Task#3: Student are giving the same dialogue but this time with missing information, they have to fill in with the same or other/similar phrases
Post-reading:
Students write a dialogue in which they book a service different from the ones already seen in class
Evaluation of Learning Outcomes:
The teacher by means of a rubric will evaluate students’ ability to write a dialogue with proper grammar and spelling
WRITING
Objective:
Taking notes from conversation by phone.
Filling in forms with unfamiliar names, specifications, and others
Presentation
Teacher introduces new words found in the dialoogues.
Practice
Task #1: Teacher gives a dialogue in which the specification like names, phones and other information is missing, they fill this information with the information of their classmates
Task#2: The teacher reads some dialogues and they fill in a chart with the information as they listen
Production
Students create a dialogue and they read that information to their classmates so they fill in their charts
Evaluation of Learning Outcomes:
The teacher by means of rubric will evaluate students’ ability to perform a dialogue
LISTENING
Objective:
Understanding short passages and messages on the phone.
Pre-listening
Teacher reviews new vocabulary that might be found in the dialogues that they will use
During- listening
Task #1: Students unscramble some words and phrases to form a dialogue spoken by the teacher, the dialogue is reviewed by all
Task : Students fill in the gaps with words they listen the same text as theyare spoken by the teacher
Task #3: Students listen the same text again but this time they will try to complete the msising sentences
Post- listening
Students will make groups of three and they will act as they are in a restaurant and two customer are trying to book a table .
Evaluation of Learning Outcomes:
The teacher by means of rubric will evaluate Ss ability to book or make an appointment
SPEAKING
Objective:
Initiating and developing conversations on the phone
Presentation
The teacher continues building upon the vocabulary previously taught and adds phrases to aplogize for not being able to deliver the service that has been requested.
Practice
Task#1 Students pick a partner to work with, one of the student is given a set of information, the other student is given a set of question to make to his/her classmate.
Task#2 The students read phone and credit card numbers and spell complicated names to their classmates and they fill in the information in a chart
Production
Students prepare a dialogue in which they will have to apologize for having no vacancy or tables available
Evaluation of Learning Outcomes:
The teacher by means of a rubric will evaluate students’ ability to politely apologize for not being able to deliver a service to a potential client.