Lesson #1 Describe Previous Job Tasks


Vocabulary

  1. accomplish department objectives
  2. evaluate department activities
  3. train new employees
  4. establish strategic goals
  5. prepare an anual budget
  6. maintain quality service in a company
  7. Receive payments by cash or credit card
  8. Count money
  9. Maintain clean and orderly checkout areas
  10. Identify prices of products
  11. Resolve customer complaints
  12. Calculate total payments
  13. Answer telephone calls
  14. Provide information by phone
  15. Accomplish sales
  16. Sell services and goods to customers
  17. Route calls
  18. respond to customer’s emails

Key phrases to talk about previous jobs and tasks

  1. I was responsible for …
  2. I used to work in …
  3. I was in charge of …
  4. Some of my duties were…

Introduction to the course

  1. Teacher starts the class by giving an introduction of himself , then students introduce themselves to their classmates. Teacher provides a structure about how the introduction should be like ( 10 Mins)
  2. Teacher discuss the contents of the program, evaluation and the chronogram. (10 mins)
  3. Students create the whatsapp group (5 Minutes)
  4. Students answereds a survey in google ( 10 Mins)

Pre-Task

  1. Students find answers in key specific verbs in a wordsearch. (10 Mins)
  2. Students are given a set of sentences with duties, they have to read the sentences, understand them and  choose if these refers to the tasks done by a manager, cashier or a call center agent. ( 10 Mins) ( Quizlet set )
  3. Students are given one of these two roles, some of them will be interviewers and the rest will be interviewees, the interviewers will make question using the simple past tense and the interviewees will respond using some key phrases (15 Mins)

 

Main Task

  • Students create a dialogue about a previous job they have, if they don’t have work experience, they can make up some information

Post-Task


 

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