Lesson Plans: Booking by Phone


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CONTENTS AND LANGUAGE

  • May I help you? What can I do for you?
  • I’d like to book two seats for the theatre.
  • I want to book a table for two.
  • How much is _____?
  • I need a single/ double room.
  • What’s your name? What’s your credit card number?
  • How long are you planning to stay?
  • Where is it located? It’s in….

FUNCTIONS

  • Asking for and giving information.
  • Asking for clarification.
  • Making basic exchanges.
  • Filling in forms and charts.

VALUES AND ATTITUDES

  • Love for others
  • Self- esteem when performing for a job.
  • Politeness interacting with others.
  • Creativity towards the topic learned.
  • Responsibility in every action taken.
  • Awareness of cultural differences.

CULTURE

  • Different ways people book in Costa Rica and other English speaking countries.

READING 


Objective: 

Scanning and skimming information.

Pre-reading: 

Teacher shows a presentation in which vocabulary related to booking by phone is introduced. Pronunciation is reviewed using the cambridge online dictionary

During-reading:

Task #1: Students  are going to have a list of expressions that are used to book by phone and they are gonna classify them

Task#2:  Students are gonna read three conversations and identify if the phrases previously taught are present in the dialogue

Task#3: Student are giving the same dialogue but this time with missing information, they have to fill in with the same or other/similar phrases

Post-reading:

Students write a  dialogue in which they book a service different from the ones already seen in class

Evaluation of Learning Outcomes:

The teacher by means of a rubric will evaluate students’ ability to write a dialogue with proper grammar and spelling


WRITING


Objective: 

Taking notes from conversation by phone.

Filling in forms with unfamiliar names, specifications, and others

Presentation

Teacher introduces new words found in the dialoogues.

Practice 

Task #1:  Teacher gives a dialogue in which the specification like names, phones and other information is missing, they fill this information with the information of their classmates

Task#2:  The teacher reads some dialogues and they fill in a chart with the information as they listen

Production

Students create a dialogue and they read that information to their classmates so they fill in their charts

Evaluation of Learning Outcomes:

The teacher by means of rubric will evaluate students’ ability to perform a dialogue


LISTENING


Objective:

Understanding short passages and messages on the phone.

Pre-listening 

Teacher reviews new vocabulary that might be found in the dialogues that they will use

During- listening

Task #1: Students unscramble some words and phrases to form a dialogue spoken by the teacher, the dialogue is reviewed by all

Task : Students fill in the gaps with words they listen the same text as theyare spoken by the teacher

Task #3:  Students listen the same text again but this time they will try to complete the msising sentences

 Post- listening

Students will make groups of three and they will act as they are in a restaurant and two customer are trying to book a table .

Evaluation of Learning Outcomes:

The teacher by means of rubric will evaluate Ss ability to book or make an appointment


SPEAKING


Objective: 

Initiating and developing conversations on the phone

Presentation

The teacher continues building upon the vocabulary  previously taught and adds  phrases to aplogize for not being able to deliver the service that has been requested.

Practice 

Task#1  Students  pick a partner to work with, one of the student is given a set of information, the other student is given a set of question to make to his/her classmate.

Task#2  The students read phone and credit card numbers and spell complicated names to their classmates and they fill in the information in a chart

 

Production

Students prepare a dialogue in which they will have to apologize for having no vacancy or tables available

Evaluation of Learning Outcomes:

The teacher by means of a  rubric will evaluate students’ ability to politely apologize for not being able to deliver a service to a potential client.

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